Touch Dynamic Warranty Program

Designed specifically for Touch Dynamic customers, the Overnight Advance Replacement Program is an upgrade warranty service plan that provides Next-Day On-Site and Next-Day Customer Assist repair options.Both programs are designed to help companies minimize overall service expenses while maintaining a high-level of support.

As the exclusive Overnight Advance Replacement service provider, tekservePOS brings over 10 years of experience to this program. All tekservePOS technicians are highly skilled and trained to meet the ever-changing demands of hardware and software technology.

Program Options:

• On-Site Service Plan (with On-Site Technician)

  tekservePOS will dispatch technician to Touch Dynamic customer locations and ship spare components and/or whole units via Next Day advanced shipment (within the continental U.S.). tekservePOS will also arrange for the return of the defective product, freight prepaid. Services can be requested Monday thru Friday until 6 p.m. CST for Next Day repair (including Saturday). Issues reported to tekservePOS on a Saturday prior to 11 a.m. CST, will result in service being scheduled for the next business day.
   

• Next-Day Customer Assist (without On-Site Technician):

  tekservePOS maintains an inventory of customer specific equipment and dispatches a unit prior to receiving back the defective unit. This service includes the Next Day advance shipment of spare components and/or whole units to Touch Dynamic customer locations (within the continental U.S.). tekservePOS will also arrange for the return of the defective product, freight prepaid.
  
  Services can be requested Monday thru Friday until 6 p.m. CST for NextDay repair (including Saturday). Issues reported to tekservePOS on a Saturday, prior to 11 a.m. CST will result in service being scheduled for the next business day.

Equipment Covered:

1. Touch Dyanmic Cobra 370 or Cobra 478 Terminal
2. Touch Dynamic FS-100 Fanless Terminal with Hard Drive or Compact Flash and including Power Adaptor
3. Touch Dynamic Cash Drawer, model# 1900
4. Touch Dynamic Thermal Receipt Printer, model # TD1000
5. Touch Dynamic Rear Customer Display, model # WD202 Series
6. Touch Dynamic Magnetic Stripe Reader, model # CP-ID Tech and CCR-SB
7. Touch Dynamic Pyramid LCD Connecting Technology and Service Touch Dynamic Authorized Distributors
8. Touch Dynamic Global PC or Galaxy PC
9. Touch Dynamic Digital Persona MSR Combo

Rate: Call your authorized Touch Dynamic dealer.

Please call Rick Legue at tekservePOS at (888) 828-1130 ext. 106 or email at to request additional information on the Touch Dynamic’s Overnight Advance Replacement Program.